MobileAware
MobileAware is the world's leading provider of Mobile Customer and Employee Self Service Solutions. Since 2000, MobileAware has developed market–leading solutions enabling our customers to securely and reliably launch cost-reducing, revenue-generating and productivity-enhancing mobile data solutions.
Mobile Customer Self Service makes mobile self-care as easy and intuitive as making a voice call. Customers can resolve fundamental care queries from the browser on their mobile device without having to call into a call-center or interact with an IVR. Our patented Mobile Interaction Server delivers an intuitive, device-optimized user experience and ensures your customers get the richest experience their mobile device can deliver.
MobileAware’s Operator Mobile Self-Care Solution allows subscribers to resolve fundamental customer care queries (e.g. view/pay bills, prepaid top-up, configure services) from their mobile device browser. As a hosted solution requiring no on-device application, Operator Mobile Self-Care overcomes internal organizational barriers and offers reduced customer care costs, improved customer satisfaction, reduced churn, and increased revenues through up-sell opportunities.
Mobile Employee Self Service enables the execution of mission-critical field activities and efficient management of remote employees. Mobile employees have real-time, secure access to enterprise data resulting in improved productivity, reduced costs and increased customer satisfaction and loyalty.
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